This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations.

Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this. The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation. 

The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.

The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

An ICT could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data.

The work of an ICT involves undertaking a vast array of specialist roles supporting business critical  requirements and focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment. 

In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.

• What is the course format and duration?
  Prospective candidates can pursue this qualification by enrolling on this accredited training course. The estimated total time required to complete the qualification is 450 hours or up to 21 months (18 months + 3 months EPA).
• What are the days and times of the course?
  Evenings only – 5:30 pm – 8:30pm, or
  Online or Distance Learning only – day/times to be agreed on enrolment
• Open Curriculum
  The qualification is applicable to two types of learners: those who are registered for a Level 3 ICT apprenticeship program and those who wish to acquire a comprehensive understanding of ICT support and networking principles, skills and solution up to Level 3 standards. We have online platform as repository of study materials and lessons for learners to access 24-7.
• What qualifications will I get?
  – Level 3 Apprenticeship Certificate as ICT Support or Network Technician
• Which Units will I be learning?
  The programme is modular and consists of a selection and mixture of units referred to as Knowledge, Skills and Behaviours (KSBs).
  The syllabus includes the identification of KSBs criteria that may be tested for the achievement of the qualification.

Using the Support Technician Pathway as example: There are 13 Mandatory Core Duties and a list of Knowledge (K), Skills (S) and Behaviours (B) criteria that must be evidenced for this qualifications, thus:

For a more detailed information on the ICT Apprenticeship – Level 3, following this link:

EPA Gateway Plan – st0973_ict_assessments info

Title: Understanding Software Engineering:
A Guide for ICT Apprenticeships
Navigating Levels 3 and 4 IT Solutions, Software Development,
and Network Engineering Apprenticeships

Author: Patrick J., Ph.D.

For apprenticeship learners, the selection criteria will be determined by the employer but will likely require 5 GCSEs, including English, mathematics, and a science or technology subject, along with relevant qualifications or experience, or an IT skills-based aptitude test. Prior to the endpoint assessment, apprentices must have achieved Level 2 English and Maths if not already attained.

For other learners, it is recommended that they have completed 5 GCSEs, including English, mathematics, and a science or technology subject, along with relevant qualifications or experience, or an IT skills-based aptitude test.

End-point Assessment

The apprentice will complete two End-point Assessments to conclude their apprenticeship in order to provide a clear indication of their knowledge, skills and ability using the following assessment methods:

• Project Report with Questioning
• Professional Discussion underpinned by Portfolio.

The assessments can be taken in any order. All the criteria must be evidenced by the apprentice’s own work and therefore met without support.

Overall grades achievable: Pass, Merit or Distinction

Upon successful completion of the course, candidates are awarded an Apprenticeship Certificate in ICT and may progress by direct-entry to the Diploma in Network Engineering Level 4 course. Apprentices (and other candidates as the case may be) maybe absorbed by their employer and/or exit to other employment and do well vocationally.

Professional recognition:
This standard aligns with the following professional recognition:

• BCS, The Chartered Institute for IT for Register of IT Technicians (RITTech) level 3

All students are required to pay the following fees:

• The full apprenticeship programme fee is: £15,000 for up to 21 months
• Other independent candidates via Online/Remote Learning fee is: £499 per module
• Distance Learning fee: £699. 

• FREE
  

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  For further enquiries on any of the courses, please make contact on:

  Tel: +44(0)7414 253 997; +234(0)706 252 4962
  Email: admissions@mcbit.org